See what your assistant knows — and what it doesn't.

Coverage #

Open Insights → Knowledge insights. Coverage shows how strong your knowledge is across different areas — so you can see at a glance where your assistant is well-equipped and where it's thin.

Gaps #

Gaps are questions your assistant couldn't answer confidently from your knowledge. They're the clearest signal of what to capture next.

Conflicts #

Conflicts flag where your sources disagree — catching contradictions between documents before your team runs into them. Review each one and fix the source, so answers stay consistent.

The utilisation panel #

At the top of Knowledge insights, the Knowledge Utilisation panel shows which knowledge is actually doing the work, not just where the gaps are:

• Answer rate — how often questions get a confident answer.
• Web-search reliance — the share of answers that needed the internet. A falling figure over time means your knowledge base is closing its own gaps.
• Files never cited — knowledge that isn't being used in the period.
• Challenge rate — how often answers are questioned.

Below the tiles: a chart of the most leaned-on files and a least-used list, with a period selector (7 / 30 / 90 days / all time).

Acting on insights #

• Use gaps to decide what knowledge to add next.
• Review least-used files — retire or improve dead weight.
• If web-search reliance is high, either add knowledge to fill the gap or turn on Internet search.

What to read next #

• Adding knowledge — fill the gaps you find.
• Internet search — let the assistant use public information.